Term And Condition

TERMS AND CONDITIONS TO THE APPLIANCE REPAIR GIANTS AGREEMENT

Appliance repairs conduct by appliance repair giants inc. are subject to the terms and conditions set forth herein and the customer whose name appears on the first page (the “Customer”) agrees as follows, whether signed by the customer themselves or by an agent on their behalf, it is your responsibility to familiarize yourself with this Agreement prior to allowing our technician to begin work. Allowing our technician to commence service constitutes acceptance of this Agreement in its entirety.

1) Service call Fee

A customer can request a service call to the job by a qualified technician. It will be billed from the time technician leaves office to travel to the job and the time required to analyze the problem (not including the repair). A service call fee will also be charged in cases where customer does not wish to proceed with the job for whatever reason (e.g., it costs more to repair the unit than it’s worth). It will be waived if customer decides to accept our quote, pay deposit and have us perform the job. The customer will be responsible for the service call fee if the problem is caused, or possibly caused by a source other than the appliance itself: installations issues, plumbing issue, electrical issues, venting duct clogged or any other issue not related to the appliance.

Service Call Fees Are Not Refundable.

2) Repair Cost

The repair cost is based on the job, not on the time the repair takes to perform. Any estimate provided is based on prices to conduct the repairs and service to the appliance. The Customer is not obligated to have repair done by Appliance Repair Giants. Estimates remain valid for 15 days. The Customer is responsible for reviewing entire estimate with the technician before sighing. Signature signifies approval and complete agreement with having repair performed at the price quoted. In the event additional parts are needed or part price has changed an additional estimate for approval will be provided. A portion of approved estimate may be collected at time-of-service call for parts that need to be ordered. Any payment by customer (be it deposit, parts and/or labor, etc.) constitutes acceptance of the estimate and agreement to all of the provisions of these Terms and Conditions.

3) Labour

Based on the problem that the Customer describes and upon our examination, our technician will seek to determine what repairs he thinks are necessary to resolve problem. Due to the complexity of some appliances, there are no assurances that the suggested resolution will fix all issues with the appliance. There can be additional underlying problems that cannot be determined until after an initial repair is completed. In the event an appliance has additional underlying problems an additional estimate will be given. The Customer is free to chose whether he or she wishes to undertake these additional repairs at that time. Any recommendations made by are not mandatory any actions based on or taken by Customer are at the sole discretion and financial responsibility of the Customer.

Initial Labour Fees Are Not Refundable.

4) Cancellations

To cancel an appointment, customer must call no later than 24 hours before scheduled service time. Cancellation fee of $80+ GST will be billed to customers who cancel late, cannot be reached or are not at home at the scheduled service time. Call as soon as possible if you cannot keep an appointment. A Service call can be cancelled only with a live agent. Customer will not be eligible to cancel the Same day appointments.

Please Do Not Leave A Voicemail.

5) Warranty

Our 30-day warranty covers only the same problem that we attempted to repair. Any labour related to the replacement of a warrantied part is an additional cost. It does not cover any other problems, repairs performed by others or if malfunction was not because of our errors (e.g., weather damage, pests). This warranty is exclusive to customer and cannot be transferred to anyone else. Void in case of improper appliance usage, maintenance and relocated appliances and also interference by anyone else (other than ARG technicians). A service call will be charged if service technician is dispatched more than once to address the same warranty issue but cannot find a defect or it turns out to be outside of warranty. We reserve the right to decide whether it is best to not offer a warranty. If our technician investigates the malfunction(s) and finds secondary issue(s) unrelated to the workmanship performed by our technician, we will and provide you with a quote on the cost(s) associated with the repair. No refund will be issued on labor or parts already provided. Partial refunds can be offered at our discretion. No warranty on damage caused by external problems or interference by anyone else (other than our technicians) sensing or tampering with the repair. Any labour related to the replacement of a warrantied part is an additional cost

6) LIMITATION OF LIABILITY

We shall not be liable for any amounts that exceed our service fees ($80) collected from the customer. IN NO EVENT WILL EITHER PARTY TO THESE TERMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THESE TERMS AND CONDITIONS. THE WARRANTY SET FORTH IN THESE TERMS IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

7) DAMAGE WAIVERS

We are not responsible if the damage is caused by:
  1. Moving the appliance. Technician is not required to move the appliance but, if he or she agrees to do it for you, we cannot be held liable for resulting damages.
  2. Water leaks. You understand the risks inherent in working on appliances connected to building’s plumbing system. Accordingly, we shall not be liable for unintended leakage and flooding.
  3. Lifting glass cook top to access parts under it can result in breakage for which we will not be liable.

8) Refusal Of Service

We reserve the right to refuse service to anyone using our reasonable discretion, particularly in cases of disrespectful or disruptive customers, danger to technician. A service call fee can be charged for services refused due to customer’s fault.

9) Methods of payment

Please note we only accept Debit/Cash & Pre approved credit card. We accept the following:
  • Visa
  • MasterCard

10)Refunds and Credit Card/ debit chargebacks

All transactions/ transfers/ sales/ parts and services are final unless otherwise authorized in official writing by a manager or a supervisor. Otherwise, no returns are authorized.

11)Administrative Charges and interest accruement for unpaid invoice

Please note all Invoices shall be paid immediately once the job is completed.

In case that the invoice is not paid at the time of the job completion, the following administrative and interest fees will incur:

  • Interest is calculated and compounded monthly at the average bank of Canada rate plus 3% or 48% per annum (whichever is lower) is payable on that amount and accrues during the period beginning on the due date and ending on the day before the day on which payment is received.
  • An administrative charge and a late penalty fee of up to 200$ will be automatically applied to the original Invoice due date. Please Note: All transactions/ transfers/ sales/ parts and services are final unless otherwise authorized in official writing by a manager or a supervisor.